Return and Refund Policy

Introduction

Welcome to Crimp Fashion, your go-to destination for the latest trends in garments. At Crimp Fashion, we strive to ensure that our customers have an exceptional shopping experience. Our return and refund policy is designed to be clear and customer-friendly, ensuring that you can shop with confidence.

Company Information:

Brand Name: Crimp Fashion

Company Name: Vaishnavi Enterprises

Address: G42 F/F Batra Farm, Near Parashar Builder, Tajpur Road, Molarband Extn, Delhi 110044

Website: https://crimpfashion.com

Mobile Application: Crimp Fashion

Customer Support Email: support@crimpfashion.com

Scope of the Policy

This Return and Refund Policy applies to all purchases made through our website and mobile application. By making a purchase, you agree to the terms set forth in this policy. Please read this document carefully to understand your rights and responsibilities.

Exchange Policy

At Crimp Fashion, we understand that there may be instances where you need to exchange a product. We offer an exchange policy for products that have size issues or are damaged upon delivery.

Eligibility for Exchange

Size Issues: If the product you received does not fit as expected, you are eligible for an exchange.

Damaged Products: If the product is damaged upon delivery, you are eligible for an exchange.

Conditions for Exchange

Proof of Issue: To qualify for an exchange, you must send an email to support@crimpfashion.com within 24 to 48 hours of receiving the product. Your email should include:

A clear video showing the issue (size or damage).

Your order number and contact information.

A brief description of the issue.

Time Frame: You must report the issue within 24 to 48 hours after delivery. Requests made after this period will not be eligible for exchange.

Product Condition: The product must be unused, unwashed, and in its original condition with all tags and packaging intact.

Exchange Process

Submit Request: Send an email to support@crimpfashion.com with the required proof and details within 24 to 48 hours of delivery.

Review Request: Our customer support team will review your request and verify the issue.

Approval and Return: Once your request is approved, we will provide instructions on how to return the product. You will need to ship the product back to us.

Pick-Up: We will arrange for the return pick-up of the product from your address.

Delivery of Exchange Product: Upon receiving the returned product, we will inspect it to ensure it meets our exchange criteria. If approved, we will dispatch the exchange product to you promptly.

Important Notes

The exchange product will be of the same design as the original order. If the requested size is unavailable, we will inform you and discuss alternative options.

Shipping costs for the return and delivery of the exchange product will be borne by Crimp Fashion.

Any product that does not meet the exchange conditions will not be accepted and will be returned to the customer at their expense.

No Refund Policy

At Crimp Fashion, we adhere to a strict no-refund policy. We do not offer refunds for any products purchased from our website or mobile application. This policy ensures that our operations remain efficient and our prices competitive.

Reasons for No Refund Policy

Hygiene and Safety: Garments, once tried or worn, may pose hygiene and safety concerns. To maintain the highest standards for all our customers, we do not accept returns for refunds.

Quality Assurance: We take pride in the quality of our products. Each garment undergoes rigorous quality checks before being dispatched. In the rare event of a defect, our exchange policy provides a resolution.

Customer Confidence: Our no-refund policy encourages customers to make informed and confident purchasing decisions.

Contact Us

For any queries or assistance, our customer support team is here to help. You can reach us at support@crimpfashion.com. We strive to respond to all inquiries within 24 hours.

Policy Updates

Crimp Fashion reserves the right to modify this Return and Refund Policy at any time. Any changes will be posted on our website and mobile application. Customers are encouraged to review this policy periodically to stay informed of any updates.